Terms and Conditions

---

RETURNS and REFUNDS:

 We have a 30-day return policy. You have 30 days after receiving your item(s) to request a return.
 

To be eligible for a return, all items must be in the same condition that you received it, unused in its original packaging along with proof of purchase. You are responsible for return shipping to us unless an item is defective or damaged. Pictures are required if an item is defective or damaged.
 

To initiate a return, you can contact us at support@tranquiljourneybox.com. Items sent back to us without first requesting a return will not be accepted. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on custom items, sale items or gift cards.

Once we have received and inspected your return, we will notify you know the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. It can take some time for your bank or credit card company to process and post the refund. Contact your bank or credit card company to see what their policy is on refunds.

You can always contact us for any return questions at support@tranquiljourneybox.com

SHIPPING:

Boxes ship 1-3 business days after order is received. Need an item expedited? Please contact us and we’d love to help you with your request. 

Most orders are shipped through USPS. 

You will receive an email from us with your tracking number when your item ships.  We trust that your merchandise will arrive safely. 

Please check all items for possible shipping damage upon receipt. 

If any damage has been found, please email pictures to support@tranquiljoureybox.com within 48 hours of receiving your order and we will help you file a claim with USPS for your shipment.